Privacy Policy

1. Introduction

Saraswathi Car Rentals ("we", "us", or "our") operates the website saraswathicarrental.com and provides cab and car rental services in Bangalore and across South India. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or book our services.

By using our website or booking a service with us, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information You Provide

When you make a booking enquiry or contact us, we may collect:

• Your full name
• Mobile number or phone number
• Email address (if provided)
• Pickup and drop-off locations
• Travel date and time
• Vehicle preference and trip type

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

• IP address and browser type
• Pages viewed and time spent on the site
• Referring website or search query
• Device type (mobile, desktop, tablet)

3. How We Use Your Information

We use the information we collect to:

• Confirm and fulfil your cab booking
• Contact you via WhatsApp or phone for booking confirmation
• Respond to your enquiries and provide customer support
• Send booking reminders or travel updates (only if you have requested a booking)
• Improve our website and services based on usage patterns
• Comply with applicable laws and regulations

We do not use your personal information for unsolicited marketing, and we do not send promotional messages unless you have opted in.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share limited information only in these situations:

• Our drivers: We share your name, phone number, and pickup location with the assigned driver to fulfil your booking.
• Service providers: We may share data with trusted technology providers (such as Google Analytics) who assist us in operating our website. These providers are bound by data protection obligations.
• Legal requirements: We may disclose information if required by law, court order, or government authority.

5. Cookies and Analytics

Our website uses cookies and Google Analytics (GA4) to understand how visitors use our site. This helps us improve content, fix issues, and measure the effectiveness of our pages.

Google Analytics collects anonymised data including pages visited, session duration, and approximate geographic location. It does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

You can control or disable cookies through your browser settings. Disabling cookies will not prevent you from using our website.

6. WhatsApp Communications

When you contact us via WhatsApp, your messages are subject to WhatsApp's own Privacy Policy in addition to ours. We use WhatsApp solely for booking confirmation and customer communication. We do not share your WhatsApp number with third parties for marketing purposes.

7. Data Retention

We retain your personal information only as long as necessary to fulfil your booking and provide customer support. Booking records may be retained for up to 12 months for operational and legal compliance purposes. You may request deletion of your data at any time by contacting us.

8. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, loss, or misuse. However, no transmission over the internet or electronic storage is 100% secure. We encourage you to avoid sharing sensitive personal information (such as Aadhaar or PAN numbers) over chat or phone unless specifically requested for legal compliance.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: